Achieving User Adoption

Challenge

Hiring managers struggled with navigating across the different types of information they manage. This was mostly due to inconsistent terminology dictated by external admins that generated highly customizable environments,. The PM brought in research that showed how these users were unsure where they were looking. A heuristic evaluation that I performed also pointed out how excessive pagination, unclear filtering, and limited functionality on mobile devices were potential issues as well.

Solutions

• I introduced a unified, categorical navigation structure to organize data entities.

• Enhanced usability with UI features like a floating action button for pagination and scrolling.

• Implemented mobile-first design with list/card views and optimized functionality for smaller screens.

Results

User feedback confirmed easier browsing, reduced navigation excise, and improved mobile usability. This resulted in reduced work-arounds and greater user adoption rates. Future improvements include user-driven dashboards and integration with analytics tools for advanced data visualization.

Dashboard of Hiring Manager Experience

Screenshot of pagination and navigation enhancements made to Track & Manage (aka. MyData)

Excerpt of Maze usability study

You can find a mobile-oriented prototype emulating an iPhoneSE here. Another instance of the prototype is available here.